Description
This qualification provides the skills and knowledge for an individual to be competent in retail operations.
Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.
Job Roles
Individuals with this qualification are able to perform roles, such as:
• provide in-depth product and service advice in a retail environment
• sell products and services in a variety of retail settings
• service the point-of-sale area
• organise and maintain work areas and displays
• Carry out specific responsibilities, such as merchandising.
COURSE FEES
Certificate 3 Guarantee
The Certificate 3 Guarantee program provides eligible students with access to a subsidised training place in a priority Certificate III or lower level qualification, to help individuals gain employment in a critical occupation, progress in their chosen career or transition to university to continue their studies.
VET in Schools (VETiS) Certificate III qualifications delivered outside of school based apprenticeship and traineeship pathways may be funded to support local employment opportunities based on an industry proposal.
Student co-contribution fees for this funding model is set at Concessional: $13 ; Non- concessional : $26.
User Choice
The User Choice Program provides funding contributions to train eligible apprentices and trainees employed in Queensland.
Student co-contribution fees for this funding model is set at $1.60 PER NOMINAL HOUR. The co-contribution fees amount will vary based on electives selection. For further information regarding course program and fess, contact us at info@cornzal.edu.au.
Eligibility requirements apply, please contact us if required.
ALTERNATIVE ELECTIVES
| SIRRMER003 | Coordinate visual merchandising activities |
| SIRMXKT001 | Support marketing and promotional activities |
| SIRRMER001 | Produce visual merchandise displays |
| SIRRMER002 | Merchandise food products |
| SIRRFSA002 | Supervise a food safety program |
| SIRRINV002 | Control Stock |
Possible Job Titles
• sales assistant,
• senior sales assistant
• customer service assistant, and
• point-of-sale operator
COURSE DURATION: up to 12 months
The course duration may vary based on your prior industry experience. This will be assessed and advised prior to enrolment.
This Certificate course is part of the Retail services Training Package
UNITS OF COMPETENCY
CORE UNITS
| Code | Title |
| SIRXCEG001 | Engage the customer |
| SIRXCEG002 | Assist with customer difficulties |
| SIRXCEG003 | Build customer relationships and loyalty |
| SIRXCOM002 | Work effectively in a team |
| SIRXIND001 | Work effectively in a service environment |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXSLS001 | Sell to the retail customer |
| SIRXWHS002 | Contribute to workplace health and safety |
ELECTIVE UNITS
| SIRRFSA001 | Handle food safely in a retail environment |
| SIRXHWB001 | Maintain personal health and wellbeing |
| SIRRRTF001 | Balance and secure point-of-sale terminal |
| SIRXPDK002 | Advise on food products and services |
| SIRRINV001 | Receive and handle retail stock |