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SIR30216 Certificate III in Retail


This qualification provides the skills and knowledge for an individual to be competent in retail operations.
Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

Job Roles

Individuals with this qualification are able to perform roles, such as:
• provide in-depth product and service advice in a retail environment
• sell products and services in a variety of retail settings
• service the point-of-sale area
• organise and maintain work areas and displays
• Carry out specific responsibilities, such as merchandising.


Certificate 3 Guarantee
The Certificate 3 Guarantee program provides eligible students with access to a subsidised training place in a priority Certificate III or lower level qualification, to help individuals gain employment in a critical occupation, progress in their chosen career or transition to university to continue their studies.

VET in Schools (VETiS)  Certificate III qualifications delivered outside of school based apprenticeship and traineeship pathways may be funded to support local employment opportunities based on an industry proposal.

Student co-contribution fees for this funding model is set at Concessional: $13 ; Non- concessional : $26.

User Choice
The User Choice Program provides funding contributions to train eligible apprentices and trainees employed in Queensland.

Student co-contribution fees for this funding model is set at $1.60 PER NOMINAL HOUR. The co-contribution fees amount will vary based on electives selection. For further information regarding course program and fess, contact us at

 Eligibility requirements apply, please contact us if required.


SIRRMER003 Coordinate visual merchandising activities
SIRMXKT001 Support marketing and promotional activities
SIRRMER001 Produce visual merchandise displays
SIRRMER002 Merchandise food products
SIRRFSA002 Supervise a food safety program
SIRRINV002 Control Stock

Possible Job Titles

• sales assistant,
• senior sales assistant
• customer service assistant, and
• point-of-sale operator

COURSE DURATION: up to 12 months

The course duration may vary based on your prior industry experience. This will be assessed and advised prior to enrolment.

This Certificate course is part of the Retail services Training Package



Code Title
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety


SIRRFSA001 Handle food safely in a retail environment
SIRXHWB001 Maintain personal health and wellbeing
SIRRRTF001 Balance and secure point-of-sale terminal
SIRXPDK002 Advise on food products and services
SIRRINV001 Receive and handle retail stock
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