This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.

They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

This qualification provides the priority skills and knowledge for an individual to be competent in the business services industry such as, but not limited to; communication skills, digital competency, business competency, social intelligence and time management. It also develops an individual to be competent in a range of complex customer service roles.

Works would be undertaken in various business industry settings such as reception, office assistant, business support, enrollment officer, planner or scheduler.

Duties at this level would also include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

Based on your training requirements, a customised training plan will be drafted for course delivery.

Contact us for further information on course program and fees. Course fees will vary based on elective units selection.

This qualification reflects the role of cleaners responsible for undertaking a range of routine and non-routine tasks according to work schedules, liaising with clients and in some cases members of the public, and operating in a range of general residential and commercial settings as well as specialist in cleaning environments.

The cleaner may work alone, with or without supervision, and has responsibility for selecting, preparing and using appropriate cleaning methods for a range of cleaning situations while ensuring safe work practices.

Based on your training requirements, a customised training plan will be drafted for course delivery.

Contact us for further information on course program and fees. Course fees will vary based on elective units’ selection.

This unit describes the skills and the knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks.

Contact us to get a customised training according to your industry requirements.