SIR20216

Certificate II in Retail Services

Course Title & Code

SIR20216
Certificate II in Retail Services

Career Outcomes

Customer Service Assistant, Point-of-Sale Operator, Gourmet Food Sales Assistant

Study Method

traineeship
online
campus

Course Start

Enrol anytime

Course Description

Establish valuable skills and basic knowledge and gain hands-on experience with this entry-level qualification in retail services. You will become competent in a range of activities and skills within the retail sector.

You will learn how to engage customers and work effectively in a service environment, how to produce visual merchandise displays, organise and maintain the store environment, and advise on products and services.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification can perform roles such as frontline team member, customer service assistant and point-of-sale operator.

traineeship
online
campus

Campus

The benefit of face-to-face education is a great way to enjoy your studies on campus. With adult learning and an adult environment, you are respected, supported, and encouraged.

Attend a campus to learn face-to-face with a teacher in one space, such as a classroom, workshop, laboratory, or simulated environments, or interact with teachers using real-time video or web conference tools. 

Our courses delivered on campus have a combination of online and classroom-based learning. You will also be expected to undertake additional personal study to complete the course requirements.

You will be required to access and use technology to complete the learning assessment activities and resources within this course.

Brisbane Campus – Level 1, 433 Boundary Street, Brisbane

Beenleigh Campus – Level 1, 137 George Street, Beenleigh

Blackstone Campus – 14 Hill Street, Blackstone

UNITS OF COMPETENCY & PROGRAM STRUCTURE

SIR20216 – Certificate II in Retail Services

 Course Code

Course Name

 Core/Elective

 SIRXCEG001

 Engage the customer

CORE

 SIRXCOM001

Communicate in the workplace to support team and customer outcomes

CORE

SIRXIND001

 Work effectively in a service environment

CORE

SIRXIND003

 Organise personal work requirements

CORE

SIRXPDK001

 Advise on products and services

CORE

SIRXRSK001

 Identify and respond to security risks

CORE

SIRXWHS002

 Contribute to workplace health and safety

CORE

Food safety

SIRRFSA001

Handle food safely in a retail environment

ELECTIVE

Inventory 

SIRRINV001

Receive and handle retail stock

ELECTIVE

Merchandising 

SIRRMER001

Produce visual merchandise displays

ELECTIVE

SIRRMER002

Merchandise food products

ELECTIVE

Online and social media 

SIRXOSM001

Identify and review social media and online platforms for organisational use

ELECTIVE

Product Knowledge  

SIRXPDK002

Advise on food products and services

ELECTIVE

Technology

BSBWOR204

Use business technology

ELECTIVE

Working in Industry 

FSKLRG09

Use strategies to respond to routine workplace problems

ELECTIVE

SIRXIND002

Organise and maintain the store environment

ELECTIVE

SIRXIND004

Plan a career in the retail industry

ELECTIVE

SIRXCEG008

Manage disrespectful, aggressive or abusive customers

ELECTIVE

There are no formal entry requirements for this course.

To study an apprenticeship or traineeship program you will need a written agreement/contract as an apprentice or trainee with your employer.
Employers will need to be able to provide the necessary human and physical resources to qualify for an apprentice.

You will be required to complete the Learning, Literacy and Numeracy (LLN) assessment to identify any learning support you may need.

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Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways, including observation, written assessment, questioning, third-party feedback, and if you are currently working in the industry, you may be eligible for recognition of prior learning.

Individuals with this qualification can perform roles such as:

Customer Service Assistant
Point of Sale Operator
Gourmet Food Sales Assistant