Certificate II in Community Services

Course Title & Code

Certificate II in Community Services

Career Outcomes

Community Support Worker, Aged & Home Care Worker, Disability Support Worker

Study Method


Course Start

Enrol anytime

Course Description

Start your career in community services with this entry-level qualification. This course will give you the foundation skills required to enter the community services industry or complete further studies in this field. 

According to the Australian Government’s Job Outlook service, the number of people working in community and welfare support is expected to grow strongly in the coming years. This large occupation has strong job prospects with around 30,000 job openings anticipated over the next five years.  

This qualification will give you core skills to work within a community framework, be a first port of call for clients, and work with people from diverse backgrounds. Our team of highly sought-after industry professionals will equip you with the tools you need to succeed in the field and connect you with potential future employers. 

Successful completion of this course will qualify you to seek employment as an assistant community services worker in a diverse range of settings. 

Cornzal offers Certificate II in Community Services with either a community work focus or an early childhood education and care focus. 


This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.


Choosing to study a Cornzal School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.

This course gives you a glimpse of what higher education is all about, makes you work-ready, and helps you develop practical skills in an adult-learning environment.

Successful completion of a Cornzal School-based qualification can give you direct entry into diploma courses.


Our online learning refers to instruction that is delivered through various multimedia and internet platforms and applications. Also referred to as web-based learning, e-learning, computer-assisted instruction, and internet-based learning.

Vocational placements

Vocational placement provides students with the opportunity to receive practical on-the-job training and experience as an assessable part of their vocational education and training course.

Brisbane Campus – Level 1, 433 Boundary Street, Brisbane.

Beenleigh Campus – Level 1, 137 George Street, Beenleigh.

Blackstone Campus – 14 Hill Street, Blackstone.




Course Code

Course Name



Provide first point of contact



Communicate and work in health or community services



Work with diverse people



Participate in workplace health and safety




Organise and complete daily work activities






Promote Aboriginal and/or Torres Strait Islander cultural safety 



Identify and respond to children and young people at risk



Provide basic emergency life support





Apply basic principles and practices of infection prevention and control


You must be a Year 10, 11 or 12 student enrolled at a participating high school. The duration of your School-based course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.

In Community Services, you will typically require a police check and possibly a Working with Children or Blue Card to work.

The following course fees apply to this course:

  • Cornzal Concession n/a
  • Subsidised n/a 
  • Full Fee $1,955.00
  • Co-contribution Fees n/a
  • Cornzal at School Subsidised Fee n/a 
  • Cornzal at School Full Fee n/a

This is the cost of the training and assessment services provided by the training provider. The fee is paid to the training provider Fee for Services (FFS). Your employer may choose to pay the course fees on your behalf.

For information regarding traineeships, you can contact us or go to Traineeships Info (QLD).

Textbook and other fees may apply to this course. For further information relating to fees, including payment methods, student loans, financial assistance, and scholarships, please refer to our Fees and Refunds page for more information.

You may be assessed in a number of ways, including observation, written assessment, questioning, third-party feedback, and through recognition of prior learning. Please note, your assessor will advise you of the method of assessment prior to commencing each unit of competency. 

Observation, where a trainer will directly observe your performance of activities in a real or simulated workplace, role play or exercise, or a demonstration of practical skills. This will occur both within the classroom environment and within your practical work placement hours. 

Written assessments can take a number of forms including case studies, assignments, projects, workbooks, presentations, reports, reflective tasks, self-evaluation, and research projects.  

Questioning could take the form of written question and answers, such as examinations or could also be spoken questions and answers. 

Third-party feedback is information we gather from the people supervising you throughout your Work placement hours. This will be formally documented with a work placement observation workbook which is supplied to you through your course. 

If you are currently working in the industry, you may be eligible for recognition of prior learning (RPL). Please contact us for further information.

Aged and Home care worker

Customer Services Coordinator

Outside school hours care Coordinators

Disability Support workers

Receptionist Disability Support

Cleaners and laundry attendants

Community support workers aged and disability support