This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards.
These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Whether you’re at school, starting your first job or are an experienced retail manager, we have a pathway that’s right for you.
Cornzal understands the flexibility needed to fit your training in with your work arrangements. We deliver training in the workplace, online and in the classroom. With this range of options, we will ensure your training plan suits you and your employer.
At Cornzal you will get the opportunity to undertake practical tasks and assessments that are related to the workplace and develop skills that complement the theory elements of your course.
We offer you the freedom and flexibility of choosing when and where you study. Directing your own learning accessing your study materials online, allows you to manage your own workload and fit your studies around your lifestyle. Your learning space is accessible 24 hours a day, seven days a week; your outcomes being supported by highly qualified educators.Your learning materials are available as soon as you enrol. There will be additional self-directed study in order to complete the course requirements.
Brisbane Campus – Level 1, 433 Boundary Street, Brisbane
Beenleigh Campus – Level 1, 137 George Street, Beenleigh
Blackstone Campus – 14 Hill Street, Blackstone
The following table details the units of competency (UoC) that comprise this course.
SIR30216 – UNITS OF COMPETENCY & PROGRAM STRUCTURE Certificate IV in Retail Management
Create a customer-centric culture
Maintain employee relations
Lead a frontline team
Maintain store security
Achieve sales results
Maintain workplace safety
Handle food safely in a retail environment
Supervise a food safety program
Recruit, select and induct team members
Manage small business finances
Total number of units = 11
7 core units
4 elective units
Entry to this qualification is open to individuals who have achieved a Certificate III in Retail or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
Cornzal assesses in accordance with the assessment requirements
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a variety of ways, including observation, written assessment, questioning, third-party feedback, and if you are currently working in the industry, you may be eligible for recognition of prior learning.
Customer Service Manager