Certificate IV in Retail Management

Course Title & Code

Certificate IV in Retail Management

Career Outcomes

Department Manager, Store Manager, Merchandise Manager, Customer Service Manager

Study Method


Course Start

Enrol anytime

Course Description

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards.

These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.


Whether you’re at school, starting your first job or are an experienced retail manager, we have a pathway that’s right for you.

Cornzal understands the flexibility needed to fit your training in with your work arrangements. We deliver training in the workplace, online and in the classroom. With this range of options, we will ensure your training plan suits you and your employer.

At Cornzal you will get the opportunity to undertake practical tasks and assessments that are related to the workplace and develop skills that complement the theory elements of your course.

We offer you the freedom and flexibility of choosing when and where you study. Directing your own learning accessing your study materials online, allows you to manage your own workload and fit your studies around your lifestyle. Your learning space is accessible 24 hours a day, seven days a week; your outcomes being supported by highly qualified educators.Your learning materials are available as soon as you enrol. There will be additional self-directed study in order to complete the course requirements.

Brisbane Campus – Level 1, 433 Boundary Street, Brisbane

Beenleigh Campus – Level 1, 137 George Street, Beenleigh

Blackstone Campus – 14 Hill Street, Blackstone

The following table details the units of competency (UoC) that comprise this course.

SIR30216 – UNITS OF COMPETENCY & PROGRAM STRUCTURE Certificate IV in Retail Management

Course Code

Course Name



Monitor retail store financials



Create a customer-centric culture



Maintain employee relations



Lead a frontline team



Maintain store security



Achieve sales results



Maintain workplace safety






Handle food safely in a retail environment



Supervise a food safety program



Recruit, select and induct team members



Manage small business finances


Packaging Rules

Total number of units = 11

7 core units

4 elective units

Entry to this qualification is open to individuals who have achieved a Certificate III in Retail or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.

The following course fees apply to this course: 

  • Cornzal Concession $1,806.00
  • Subsidised n/a
  • Full Fee $2,193.00 
  • Co-Contribution Fees – Concessional $11 and non-concessional $33 for the qualification 
  • Cornzal at School Subsidised Fee n/a
  • Cornzal at School Full Fee n/a


Students may be eligible for Certificate 3 Guarantee funding – funded by the Queensland Government. Contact us to find out more about eligibility criteria

A Student Contribution Fee applies to all students partaking in the High-Level Skills Program. Your employer may choose to pay the student co-contribution fee (Non-Concessional and Concessional fees) on your behalf.

For information regarding traineeships, you can contact us or go to Traineeships Info (QLD). Textbook and other fees may apply to this course.  For further information relating to fees, including payment methods, student loans, financial assistance and scholarships, please refer to our Fees and Refunds page for more information.

Cornzal assesses in accordance with the assessment requirements 

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a variety of ways, including observation, written assessment, questioning, third-party feedback, and if you are currently working in the industry, you may be eligible for recognition of prior learning.

Department Manager 
Store Manager 
Merchandise Manager 
Customer Service Manager