Certificate III in Individual Support

Course Title & Code

Certificate III in Individual Support

Career Outcomes

Support Worker, Personal Carer, Respite Care Worker, NDIS Service Provider

Study Method


Course Start

Enrol anytime

Course Description

Make a start in your career in the community services industry with this entry-level qualification. This course will give you the skills you need to provide individualised support and care to people in aged care and home, and community settings.

According to the Australian Government’s Job Outlook service, the number of people working as aged and disability carers is forecast to grow very strongly in the coming years. With around 179,000 job openings expected over the next five years, graduates with skills in this area will be in high demand. 

You will learn how to support independence and wellbeing, gain a variety of technical skills, and develop a range of transferable skills from communication to teamwork. This specialised course will give you the skills to provide home and community support services to facilitate the empowerment of older people, people with a disability, and people living with dementia. Our highly-experienced teachers provide one-on-one guidance and support every step of the way to ensure you have the knowledge and skills needed to succeed in the field.

Successful completion of this course will qualify you to work in aged care, and home and community care. It will also prepare you to undertake further studies in the community services and health sectors.



Cornzal understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop-in days, mobile training, or a mix of all these options.

You must already be employed to enrol as an apprentice or trainee with Cornzal Pty Ltd.


Our online learning refers to instruction that is delivered through various multimedia and Internet platforms and applications. Also referred to as web-based learning, e-learning, computer-assisted instruction, and Internet-based learning.


The benefit of face-to-face education is a great way to enjoy your studies on campus. With adult learning and adult environment, you are respected, supported and nurtured.

Attend a campus to learn face-to-face with a teacher in one space, such as a classroom, workshop, laboratory, or simulated environments, or interact with teachers using real-time video or web conference tools. 

Our courses delivered on campus have a combination of online and classroom-based learning. You will also be expected to undertake additional personal study to complete the course requirements.

Mixed Mode (blended)

Gain the flexibility you need when studying mixed mode with Cornzal. The Certificate III in Individual Support consists of online study with on-campus study and work placement. Work placement consists of 120 hours in a work environment, arranged by our team. With our online study, you can conveniently access your trainers via Teams, email, and all learning resources are easily accessed in one online location.

Brisbane Campus – Level 1, 433 Boundary Street, Brisbane.

Beenleigh Campus – Level 1, 137 George Street, Beenleigh.

Blackstone Campus – 14 Hill Street, Blackstone.


CHC33021 Certificate III in Individual Support

Course Code

Course Name



Provide individualised support



Support independence and wellbeing



Communicate and work in health or community services



Work with diverse people



Work legally and ethically



Recognise healthy body systems



Follow safe work practices for direct client care



Facilitate the empowerment of people receiving support



Apply basic principles and practices of infection prevention and control







Provide support to people living with dementia


Group A


Work effectively in aged care


Group A


Deliver care services using a palliative approach



Group A


Contribute to ongoing skills development using a strengths-based approach


Group B


Support community participation and social inclusion


Group B


Work effectively in disability support


Group B

There are no formal entry requirements for this course.

The following Selection criteria requirements apply only to domestic students, it is recommended that you:

  • are aged 16 years or older by the course commencement date; 
  • have successfully completed Year 10 (or equivalent) or are of mature age; and
  • have basic English skills (written and verbal communication).

Resources required:

You are required to access a reliable internet connection to access Cornzal’s online systems, a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software may be available for students to use at a campus. We recommend that students have access to a laptop or mobile device that supports internet connection with USB capabilities. 

You may also be required to purchase Industry Standard uniform items, closed-in, non-slip soled shoes, the details will be provided after enrolment or during onboarding. The purchase of these uniform items may incur additional costs. 

You will also require a valid email address and access to personal stationery items.

The following course fees apply to this course: 

  • Cornzal Concession n/a
  • Subsidised n/a
  • Full Fee $4,365.00
  • Co-contribution Fees n/a 
  • Cornzal at School Subsidised Fee n/a
  • Cornzal at School Full Fee n/a

This is the cost of the training and assessment services provided by the training provider. The fee is paid to the training provider Fee for Services (FFS). Your employer may choose to pay the course fees on your behalf.

For information regarding traineeships, you can contact us or go to Traineeships Info (QLD).

Textbook and other fees may apply to this course. For further information relating to fees, including payment methods, student loans, financial assistance, and scholarships, please refer to our Fees and Refunds page for more information.

If you are not currently employed or volunteering in industry, during your course you will be required to complete vocational placement so you can start practising your new skills in a real-world environment. You’ll be required to work shifts determined by the placement provider, and these can include early mornings or late nights, any day of the week, including public holidays. Cornzal will be able to assist in arranging suitable placements.

Completing placement is compulsory, and you will be expected to manage family and work commitments to complete your shifts. You are required to complete 120 hours of placement to satisfy this component of your qualification.

National Disability Insurance Scheme (NDIS)

This course requires you to obtain a NDIS Worker Screening Check to be eligible to attend the vocational placement assessment component of your studies.

Prior to Placement, you will need to receive and provide evidence of the following checks:

  • You must complete your online NDIS Worker Screening Clearance application at this link – NDIS Worker Screening Unit (WSU), and nominate Cornzal Pty Ltd as your employer. There is no cost to students. Cornzal will verify each student.
  • Students must also complete the NDIS Worker Orientation Online Modules (4 modules/approximately 90 minutes in total). Upon completion, students will need to provide their Certificate of Completion to both Cornzal and their placement provider.

If your check identifies that you have a criminal history, you may be disqualified from being eligible to undertake placement and assessment, which would affect your course outcomes. If you think this might impact you, please speak to the relevant placement officer for further information.

Vaccination requirements

COVID-19 vaccination requirements across a range of high-risk settings have eased. There are no Public Health Directions in effect requiring you to be vaccinated in high-risk settings. However, decisions on mandatory vaccinations will be made by the owner or operator of these health settings. Some facilities may also mandate the number of vaccinations required. These requirements will be provided to the student, prior to arrangements being made for the completion of vocational placement.

Information about vaccinations and other immunisations for Vocational Placement need to be followed very closely.
The below is a summary for you to note and action as soon as you are informed of enrolment:

  • Annual Influenza Vaccination
  • Some facilities may require COVID-19 vaccination
  • Some Aged Care organisations may require Hepatitis B immunisation

Vaccination and screening/testing evidence requirements may alter during your studies, in accordance with changes to industry requirements and/or Australian Immunisation Guidelines.

Need to know

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all the requirements of your course and may not be able to graduate or receive your qualification.

Support Worker
Personal Carer
Respite Care Worker
NDIS Service Provider
Home Help Worker