SIR30216

Certificate III in Retail

Course Title & Code

SIR30216
Certificate III in Retail

Career Outcomes

Team Leader, Senior Sales Assistant, Customer Service Representative

Study Method

traineeship
online
campus

Course Start

Enrol anytime

Course Description

Step into one of the largest global industries and launch your retail career and enhance your organisational and administrative skills to become a highly sought-after Assistant, Receptionist, Clerk, or Administration Officer.

Certificate III in Retail covers a range of retail operational knowledge and practical skills, suitable for individuals who have primary responsibility of engaging customers, maintaining daily store operations, and delivering on organisational expectations, in various store settings such as specialty stores, supermarkets, department stores and retail outlets.  

At this level you may be responsible for supervising other team members and monitoring day-to-day workplace operations.

traineeship
online
campus

Cornzal understands the flexibility needed to fit your training in with your work arrangements. We deliver training in the workplace, online and in the classroom. With this range of options, we will ensure your training plan suits you and your employer.

At Cornzal you will get the opportunity to undertake practical tasks and assessments that are related to the workplace and develop skills that complement the theory elements of your course.

We offer you the freedom and flexibility of choosing when and where you study. Directing your own learning accessing your study materials online, allows you to manage your own workload and fit your studies around your lifestyle. Your learning space is accessible 24 hours a day, seven days a week; your outcomes being supported by highly qualified educators.

Your learning materials are available as soon as you enrol. There will be additional self-directed study in order to complete the course requirements.

Brisbane Campus – Level 1, 433 Boundary Street, Brisbane

Beenleigh Campus – Level 1, 137 George Street, Beenleigh

Blackstone Campus – 14 Hill Street, Blackstone

 

SIR30216 – UNITS OF COMPETENCY & PROGRAM STRUCTURE Certificate III in Retail

Course Code

Course Name

SIR30216

SIRXCEG003

Build customer relationships and loyalty

Core

SIRXWHS002

Contribute to workplace health and safety

Core

SIRXRSK001

Identify and respond to security risks

Core

SIRXCEG001

Engage the customer

Core

SIRXCEG002

Assist with customer difficulties

Core

SIRXCOM002

Work effectively in a team

Core

SIRXSLS001

Sell to the retail customer

Core

SIRXIND001

Work effectively in a service environment

Core

SIRRINV001

Receive and handle retail stock

Elective

SIRRRTF001

Balance and secure point-of-sale terminal

Elective

SITXFSA006

Participate in safe food handling practices

Elective

SITXFSA005

Use hygienic practices for food safety

Elective

SIRRMER003

Coordinate visual merchandising activities

Elective

Packaging Rules

Total number of units = 13

8 core units

5 elective units

There are no entry requirements for this certificate

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Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways, including observation, written assessment, questioning, third-party feedback, and if you are currently working in the industry, you may be eligible for recognition of prior learning.

Successful completion of this course may also lead to roles such as: 

Frontline sales assistant 
Customer service representative 
Shop assistant 
Retail Supervisor 
Senior sales assistant