Course Description
Step into one of the largest global industries and launch your retail career. Enhance your organisational and administrative skills to become a highly sought-after Frontline Sales Assistant, Senior Sales Assistant, Retail Supervisor, or Team Leader.
Certificate III in Retail covers a range of retail operational knowledge and practical skills, suitable for individuals who have primary responsibility for engaging customers, maintaining daily store operations, and delivering on organisational expectations in various store settings (such as specialty stores, supermarkets, department stores and retail outlets).
At this level, you may be responsible for supervising other team members and monitoring day-to-day workplace operations.
Cornzal understands the flexibility needed to fit your training in with your work arrangements. We deliver training in the workplace, online and in the classroom. With this range of options, we will ensure your training plan suits you and your employer.
At Cornzal you will get the opportunity to undertake practical tasks and assessments that are related to the workplace and develop skills that complement the theory elements of your course.
We offer you the freedom and flexibility of choosing when and where you study. Directing your own learning accessing your study materials online, allows you to manage your own workload and fit your studies around your lifestyle. Your learning space is accessible 24 hours a day, seven days a week; your outcomes being supported by highly qualified educators.
Your learning materials are available as soon as you enrol. There will be additional self-directed study in order to complete the course requirements.
This course will be offered at:
Brisbane Campus – Level 1, 433 Boundary Street, Brisbane
Blackstone Campus – 14 Hill Street, Blackstone
The following table details the units of competency (UoC) that comprise this course.
UNITS OF COMPETENCY & PROGRAM STRUCTURE SIR30216 – Certificate III in Retail | ||
| Unit Code | Unit Name | Core/Elective |
| SIRXCEG003 | Build customer relationships and loyalty | CORE |
| SIRXWHS002 | Contribute to workplace health and safety | CORE |
| SIRXRSK001 | Identify and respond to security risks | CORE |
| SIRXCEG001 | Engage the customer | CORE |
| SIRXCEG002 | Assist with customer difficulties | CORE |
| SIRXCOM002 | Work effectively in a team | CORE |
| SIRXSLS001 | Sell to the retail customer | CORE |
| SIRXIND001 | Work effectively in a service environment | CORE |
| SIRRINV001 | Receive and handle retail stock | ELECTIVE |
| SIRRRTF001 | Balance and secure point-of-sale terminal | ELECTIVE |
| SITXFSA006 | Participate in safe food handling practices | ELECTIVE |
| SITXFSA005 | Use hygienic practices for food safety | ELECTIVE |
| SIRRMER003 | Coordinate visual merchandising activities | ELECTIVE |
There are no entry requirements for this certificate.
The following course fees apply to this course:
- Cornzal Concession $664.00
- Subsidised n/a
- Full Fee $3,065.00
- Co-contribution Fees – User Choice program $1.60 per nominal hour for each unit of competency & 3CG Concessional $11 and non-concessional $33 for the qualification
- Cornzal at School Subsidised Fee: Yes
- Cornzal at School Full Fee: Yes
This qualification is also offered as a traineeship funded under the User Choice program – funded by the Queensland Government.
Student Contribution Fee is the non-government financial contribution to the cost of the training and assessment services that are provided by the training provider. The fee is paid to the training provider. Under the User Choice program, the student contribution fee is set at $1.60 per nominal hour for each unit of competency. Your employer may choose to pay the student contribution fee on your behalf.
Students may be eligible for Certificate 3 Guarantee funding – funded by the Queensland Government. Contact us to find out more about eligibility criteria.
For information regarding traineeships, you can contact us or go to Traineeships Info (QLD). Textbook and other fees may apply to this course. For further information relating to fees, including payment methods, student loans, financial assistance and scholarships, please refer to our Fees and Refunds page.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways, including observation, written assessment, questioning, third-party feedback, and if you are currently working in the industry, you may be eligible for recognition of prior learning.
Successful completion of this course may also lead to roles such as:
Frontline Sales Assistant
Customer Service Representative
Shop Assistant
Retail Supervisor
Senior Sales Assistant
