Course Description
Start your career in tourism with this entry-level course. This course will qualify you to work across several strong growth industries such as tourism, business, and events. You will have the skills to seek employment as a tour coordinator or tourism assistant.
This course will give you the skills you need to provide advice on domestic destinations, deliver excellent customer service, supply visitor information, prepare and deliver commentaries and financial transactions, adhere to workplace health & safety obligations and demonstrate cultural sensitivity. Our experienced team of industry professionals will provide you with the tools you need to succeed.
Successful completion of this course will qualify you to become an inbound tour coordinator, tourism assistant, tour guide or visitor information officer. It will also give you the foundational knowledge to undertake further studies in either tourism, events, or business.
Traineeship
Cornzal understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop-in days, mobile training, or a mix of all these options.
You must already be employed to enrol as an apprentice or trainee with Cornzal Pty Ltd.
Online
Our online learning refers to instruction that is delivered through various multimedia and Internet platforms and applications. Also referred to as web-based learning, e-learning, computer-assisted instruction, and Internet-based learning.
Campus
The benefit of face-to-face education is a great way to enjoy your studies on campus. With adult learning and an adult environment, you are respected, supported and nurtured.
Attend a campus to learn face-to-face with a teacher in one space, such as a classroom, workshop, laboratory, or simulated environments, or interact with teachers using real-time video or web conference tools.
Our courses delivered on campus have a combination of online and classroom-based learning. You will also be expected to undertake additional personal study to complete the course requirements.
Mixed Mode (blended)
Gain the flexibility you need when studying mixed mode with Cornzal. With our online study, you can conveniently access your trainers via Teams, email, and all learning resources are easily accessed in one online location.
This course will be offered at:
Brisbane Campus – Level 1, 433 Boundary Street, Brisbane
Blackstone Campus – 14 Hill Street, Blackstone
The successful achievement of this qualification requires you to complete the 4 core and 11 elective units listed below.
UNITS OF COMPETENCY & PROGRAM STRUCTURE SIT30122 Certificate III in Tourism | ||
| Unit Code | Unit Name | Core/Elective |
| SITTIND003 | Source and use information on the tourism and travel industry | Core |
| SITXCCS014 | Provide service to customers | Core |
| SITXCOM007 | Show social and cultural sensitivity | Core |
| SITXWHS005 | Participate in safe work practices | Core |
| SITTGDE013 | Interpret aspects of local Australian Indigenous culture | Elective |
| CPPCLO3100 | Maintain cleaning storage areas | Elective |
| CPPCLO3101 | Clean carpeted floors | Elective |
| CPPCLO3102 | Clean hard floors | Elective |
| CPPCLO3103 | Clean and maintain amenities | Elective |
| CPPCLO3105 | Clean glass surfaces | Elective |
| CPPCLO3108 | Clean window coverings | Elective |
| CPPCLO3111 | Clean rooms, furniture and fittings | Elective |
| CPPCLO3112 | Clean walls, ceilings and fittings | Elective |
| SITHACS009 | Clean premises and equipment | Elective |
| SITTIND004 | Source and use information on the holiday park and resort industry | Elective |
It is a requirement of the course that potential students have completed Year 12 of schooling and recommended that students have received a sound result in English and Maths. It is also recommended that potential students possess sound digital literacy skills as there is significant computer work required in the Travel Products & Bookings cluster.
The following course fees apply to this course:
- Cornzal Concession n/a
- Subsidised n/a
- Full Fee $2,925.00 – $5,040.00
- Co-contribution fees n/a
- Cornzal at School Subsidised Fee n/a
- Cornzal at School Full Fee n/a
This is the cost of the training and assessment services provided by the training provider. The fee is paid to the training provider Fee for Services (FFS). Your employer may choose to pay the course fees on your behalf.
For information regarding traineeships, you can contact us or go to Traineeships Info (QLD).
Textbook and other fees may apply to this course. For further information relating to fees, including payment methods, student loans, financial assistance and scholarships, please refer to our Fees and Refunds page for more information.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in several ways while you are studying at Cornzal, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning.
This qualification provides an opportunity to work in role such as:
Visitor Information Officer
Marine Tourism Assistant
Inbound Tour Coordinator
Cellar Door Salesperson and Guide
Reservations Sales Agent
