Course Description
Kick start your career learning the basic skills and knowledge required to begin your journey in the hospitality industry. Collaborate in group work to become employment ready or continue with further study.
According to the Australian Government’s Job Outlook service, experienced waiters, café workers and other hospitality workers are in high demand. Strong future growth is predicted In these areas with over 200,000 job openings expected over the next five years.
This course offers you an introduction to hospitality and develops your skills and knowledge preparing you for your start in the industry. Learn the basic skills to work effectively and safely, discover how to interact with customers, increase your hospitality knowledge and skills and boost your cultural awareness.
Successful completion of this course will enable you to continue on to the Certificate III in Hospitality or enter the workforce at an entry level position.
The benefit of face-to-face education is a great way to enjoy your studies on campus. With adult learning and an adult environment, you are respected, supported, and encouraged.
Attend a campus to learn face-to-face with a teacher in one space, such as a classroom, workshop, laboratory, or simulated environments, or interact with teachers using real-time video or web conference tools.
Our courses delivered on campus have a combination of online and classroom-based learning. You will also be expected to undertake additional personal study to complete the course requirements and be required to access and use technology to complete the learning assessment activities and resources within this course.
This flexible approach minimises the time needed in the classroom to support students with busy lives.
Traineeship
To pursue an apprenticeship or traineeship program, you must have a written contract with your employer. Employers need to be able to provide the necessary human and physical resources to qualify for an apprentice.
This course will be offered at:
Brisbane Campus – Level 1, 433 Boundary Street, Brisbane
Beenleigh Campus – Level 1, 137 George Street, Beenleigh
Blackstone Campus – 14 Hill Street, Blackstone
The following table details the units of competency (UoC) that comprise this course.
UNITS OF COMPETENCY & PROGRAM STRUCTURE SIT20322 – Certificate II in Hospitality | ||
| Unit Code | Unit Name | Core/Elective |
| SITXFSA005 | Use hygienic practices for food safety | Core |
| SITXWHS005 | Participate in safe work practices | Core |
| BSBTWK201 | Work effectively with others | Core |
| SITHIND007 | Use hospitality skills effectively | Core |
| SITXCCS011 | Interact with customers | Core |
| SITHIND006 | Source and use information on the hospitality industry | Core |
| SITHFAB024 | Serve non-alcoholic beverages | Elective |
| SITHFAB025 | Prepare and serve espresso coffee | Elective |
| SIRXSLS001 | Sell to the retail customer | Elective |
| SITHACS009 | Clean premises and equipment | Elective |
| SITXCOM007 | Show social and cultural sensitivity | Elective |
| BSBSUS211 | Participate in sustainable work practices | Elective |
Packaging Rules
Total number of units = 12
6 core units
6 elective units
There are no entry requirements for this qualification.
The following course fees apply to this course:
- Cornzal Concession n/a
- Subsidised n/a
- Full Fee $2,640.00
- Co-contribution fees n/a
- Cornzal at School Subsidised Fee n/a
- Cornzal at School Full Fee n/a
This is the cost of the training and assessment services provided by the training provider. The fee is paid to the training provider Fee for Services (FFS). Your employer may choose to pay the course fees on your behalf.
For information regarding traineeships, you can contact us or go to Traineeships Info (QLD).
Textbook and other fees may apply to this course. For further information relating to fees, including payment methods, student loans, financial assistance and scholarships, please refer to our Fees and Refunds page for more information.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a variety of ways while you are studying at Cornzal, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior knowledge.
This qualification provides a pathway to work in roles such as:
Bar Attendant
Cafe Attendant
Catering Assistant
Food and Beverage Attendant
Customer Service Attendant
