Course Description
Establish valuable skills and basic knowledge and gain hands-on experience with this entry-level qualification in retail services. You will become competent in a range of activities and skills within the retail sector.
You will learn how to engage customers and work effectively in a service environment, how to produce visual merchandise displays, organise and maintain the store environment, and advise on products and services.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification can perform roles such as frontline team member, customer service assistant and point-of-sale operator.
The benefit of face-to-face education is a great way to enjoy your studies on campus. With adult learning and an adult environment, you are respected, supported, and encouraged.
Attend a campus to learn face-to-face with a teacher in one space, such as a classroom, workshop, laboratory, or simulated environments, or interact with teachers using real-time video or web conference tools.
Our courses delivered on campus have a combination of online and classroom-based learning. You will also be expected to undertake additional personal study to complete the course requirements.
You will be required to access and use technology to complete the learning assessment activities and resources within this course.
This course will be offered at:
Brisbane Campus – Level 1, 433 Boundary Street, Brisbane
Beenleigh Campus – Level 1, 137 George Street, Beenleigh
Blackstone Campus – 14 Hill Street, Blackstone
The following table details the units of competency (UoC) that comprise this course.
UNITS OF COMPETENCY & PROGRAM STRUCTURE SIR20216 – Certificate II in Retail Services | ||
Unit Code | Unit Name | Core/Elective |
SIRXCEG001 | Engage the customer | CORE |
SIRXCOM001 | Communicate in the workplace to support team and customer outcomes | CORE |
SIRXIND001 | Work effectively in a service environment | CORE |
SIRXIND003 | Organise personal work requirements | CORE |
SIRXPDK001 | Advise on products and services | CORE |
SIRXRSK001 | Identify and respond to security risks | CORE |
SIRXWHS002 | Contribute to workplace health and safety | CORE |
Food safety | ||
SIRRFSA001 | Handle food safely in a retail environment | ELECTIVE |
Inventory | ||
SIRRINV001 | Receive and handle retail stock | ELECTIVE |
Merchandising | ||
SIRRMER001 | Produce visual merchandise displays | ELECTIVE |
SIRRMER002 | Merchandise food products | ELECTIVE |
Online and social media | ||
SIRXOSM001 | Identify and review social media and online platforms for organisational use | ELECTIVE |
Product Knowledge | ||
SIRXPDK002 | Advise on food products and services | ELECTIVE |
Technology | ||
BSBWOR204 | Use business technology | ELECTIVE |
Working in Industry | ||
FSKLRG09 | Use strategies to respond to routine workplace problems | ELECTIVE |
SIRXIND002 | Organise and maintain the store environment | ELECTIVE |
SIRXIND004 | Plan a career in the retail industry | ELECTIVE |
SIRXCEG008 | Manage disrespectful, aggressive or abusive customers | ELECTIVE |
There are no formal entry requirements for this course.
To study an apprenticeship or traineeship program you will need a written agreement/contract as an apprentice or trainee with your employer.
Employers will need to be able to provide the necessary human and physical resources to qualify for an apprentice.
You will be required to complete the Learning, Literacy and Numeracy (LLN) assessment to identify any learning support you may need.
The following course fees apply to this course:
- Cornzal Concession $495.00
- Subsidised $1,010.00
- Full Fee $3,075.00
- Co-contribution Fees – User Choice program $1.60 per nominal hour for each unit of competency & 3CG Concessional $11 and non-concessional $33 for the qualification
- Cornzal at School Subsidised Fee: Yes
- Cornzal at School Full Fee: Yes
This qualification is also offered as a traineeship funded under the User Choice program – funded by the Queensland Government.
Student Contribution Fee is the non-government financial contribution to the cost of the training and assessment services that are provided by the training provider. The fee is paid to the training provider. Under the User Choice program, the student contribution fee is set at $1.60 per nominal hour for each unit of competency. Your employer may choose to pay the student contribution fee on your behalf.
For information regarding traineeships, you can contact us or go to Traineeships Info (QLD). Textbook and other fees may apply to this course. For further information relating to fees, including payment methods, student loans, financial assistance and scholarships, please refer to our Fees and Refunds page for more information.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways, including observation, written assessment, questioning, third-party feedback, and if you are currently working in the industry, you may be eligible for recognition of prior learning.
Individuals with this qualification can perform roles such as:
Customer Service Assistant
Point of Sale Operator
Gourmet Food Sales Assistant
